Data Privacy Notice

Samar I Electric Cooperative, Inc. (SAMELCO I) adheres to the Data Privacy Act of 2012 as defined under Republic Act No. 10173. The cooperative values your privacy and is committed in protecting the privacy of all personal data obtained from its member-consumer-owners (MCOs) collected through its automated system and manual recording system.

Collecting your personal data

SAMELCO I will be collecting the following information from you when you apply for electric connection, such as your name, address, phone numbers, and government-issued identification information. The cooperative likewise collects your gender, birthday, and birthplace and sometimes, legal involvements, kWh meter account number and monthly electricity consumption.

How We Use Your Information

SAMELCO I uses your personal information to process your application for electric connection or to enroll your name as registered MCO. We process your personal data to evaluate your eligibility, provide electricity, and continuously improve our services.

We also use your information to communicate with you to respond to your inquiry, concern, or complaint. We may send service communications such as billing statement, notice of disconnections, and other notices for updates relative to the cooperative’s operations. Personal information collected is stored and processed at the SAMELCO I main office.

Sharing of Your Personal Information

SAMELCO I will not share your personal information with any non-affiliated or third-party entity for other commercial purposes except for legal compliance. SAMELCO I employees are allowed to obtain only personal information they need to deliver service to you. They are required to maintain the confidentiality of the information and are prohibited from using it for any purpose.

Accessing Your Personal Information

You may update your personal information by visiting the SAMELCO I Office located at Brgy. Carayman, Calbayog City, Samar.

Security of Your Personal Information

SAMELCO I is committed to protect the security of your personal information. We use reasonable security measures to protect your information from unauthorized access, use, or disclosure.